Frequently Asked Questions
Everything you need to know about TapStamp. Can't find an answer? Get in touch.
General
TapStamp is a digital loyalty stamp card platform for UK small businesses. Instead of paper stamp cards that get lost or damaged, your customers collect stamps by tapping their phone on an NFC pod or scanning a QR code. They track their progress and redeem rewards through the TapStamp app.
TapStamp uses NFC tap-to-stamp technology, which is faster and more secure than QR-only solutions. The app is built offline-first so it opens instantly even without signal. We focus on UK small businesses with straightforward pricing in GBP, no per-customer fees, and no transaction charges.
Cafes, coffee shops, barbers, hair salons, beauty salons, restaurants, vape shops, pubs, bakeries, takeaways, and more. Any business that wants to reward repeat customers can use TapStamp.
Yes, customers use the free TapStamp app (available on iOS and Android) to collect stamps and redeem rewards. Signing up takes under 30 seconds using Google, Apple, or phone number.
TapStamp is currently built for UK small businesses, with GBP pricing and UK-focused features like Google Reviews and TripAdvisor integration. We may expand to other regions in the future.
For Customers
Simply tap your phone on the TapStamp NFC pod at a participating business, or scan their QR code using the app. Your stamp is added instantly.
Yes, completely free. There are no charges for customers at all. Just download the app and start collecting stamps.
When you have collected enough stamps, a reward is unlocked in the app. Tap it to open the full-screen redemption screen and show it to staff at the business. They will honour your reward and mark it as redeemed.
Your stamps and rewards are backed up to the cloud. Sign into TapStamp on your new phone with the same account and everything will be there.
Yes. The app caches your data locally and opens instantly regardless of signal. Stamps are added immediately and sync to the server when you are back online.
For Businesses
Sign up on the TapStamp Business Dashboard, design your stamp card, and you can go live the same day using a printed QR code. Your NFC pod will arrive within a few days. No technical setup or IT knowledge required.
It is a small TapStamp-branded puck that sits next to your till or counter. Customers tap their phone on it to collect a stamp. It uses NTAG 424 DNA chips with AES-128 encryption for security. No batteries, no Bluetooth, no charging required.
Yes. Every business gets a unique QR code that customers can scan with the TapStamp app or their phone camera. You can launch with QR codes immediately while waiting for your NFC pod. Many businesses use both.
Through the TapStamp Business Dashboard at dashboard.tapstamp.co.uk. From there you can design your card, view analytics, manage customers, send notifications, create offers, and more.
Yes, on the Growth plan and above. You can invite team members by email and assign Owner, Admin, or Staff roles with customisable permissions.
You can create multiple card templates on the Growth plan (up to 5) or Scale plan (up to 10). Each template can have its own branding, rewards, Google Reviews link, and NFC pod assignment.
Pricing & Billing
Starter is £20/month, Growth is £35/month, and Scale is £50/month. There is a one-off £10 setup fee that includes your NFC pod. All plans come with a 30-day free trial.
Yes, all plans include a 30-day free trial. No credit card required to start. You get full access to your chosen plan during the trial period.
Yes. You can upgrade, downgrade, or cancel your subscription at any time from the dashboard settings. Cancellation takes effect at the end of your current billing period.
No. The monthly subscription and the one-off setup fee are the only costs. There are no per-customer fees, no per-stamp fees, and no transaction charges.
Payments are processed securely through Stripe. We accept all major credit and debit cards.
Technical
Yes. All data is transmitted over HTTPS/TLS. Customer data is stored in Google Cloud Firestore with strict security rules. Payments are handled by Stripe (PCI compliant). NFC pods use AES-128 CMAC encryption to prevent tampering and replay attacks.
Any iPhone 7 or newer, and any Android phone with NFC (most phones from the last 5 years). Customers who do not have NFC can use the QR code fallback instead.
No. The NFC pod is passive, meaning it has no battery and never needs charging. It does not use Bluetooth or Wi-Fi. It works purely from the energy of the phone tapping it.
Contact us and we will deactivate the old pod and send a replacement. Deactivated pods cannot be used to collect stamps. Your QR code continues to work in the meantime.
Still have questions?
We are happy to help. Get in touch and we will get back to you as soon as possible.