Frequently Asked Questions

TapStamp is a digital loyalty stamp card platform for UK small businesses. Instead of paper stamp cards that get lost or damaged, your customers collect stamps by tapping their phone on an NFC pod or scanning a QR code. They track their progress and redeem rewards through the TapStamp app.

TapStamp uses NFC tap-to-stamp technology, which is faster and more secure than QR-only solutions. The app is built offline-first so it opens instantly even without signal. We focus on UK small businesses with straightforward pricing in GBP, no per-customer fees, and no transaction charges.

Cafes, coffee shops, barbers, hair salons, beauty salons, restaurants, vape shops, pubs, bakeries, takeaways, and more. Any business that wants to reward repeat customers can use TapStamp.

Yes, customers use the free TapStamp app (available on iOS and Android) to collect stamps and redeem rewards. Signing up takes under 30 seconds using Google, Apple, or phone number.

TapStamp is currently built for UK small businesses, with GBP pricing and UK-focused features like Google Reviews and TripAdvisor integration. We may expand to other regions in the future.

Sign up on the TapStamp Business Dashboard, design your stamp card, and you can go live the same day using a printed QR code. When you are ready, order your NFC pod from the dashboard for a one-time fee of £10. No technical setup or IT knowledge required.

It is a small TapStamp-branded puck that sits next to your till or counter. Customers tap their phone on it to collect a stamp. It uses NTAG 424 DNA chips with AES-128 encryption for security. No batteries, no Bluetooth, no charging required.

Yes. Every business gets a unique QR code that customers can scan with the TapStamp app or their phone camera. You can launch with QR codes immediately while waiting for your NFC pod. Many businesses use both.

Through the TapStamp Business Dashboard at dashboard.tapstamp.co.uk. From there you can design your card, view analytics, manage customers, send notifications, create offers, and more.

Yes, on the Growth plan and above. You can invite team members by email and assign Owner, Admin, or Staff roles with customisable permissions.

On the Growth plan you can create up to 5 card templates / locations, and up to 10 on the Scale plan. Each one is independent — you can use them for separate locations of the same brand, completely different brands you operate, or different card variants in one location (for example, a coffee card and a separate lunch card). Each has its own branding, rewards, Google Reviews link, and NFC pod assignment.

Yes. You can place rewards at any stamp position on a single card (for example, a small reward at stamp 2, a mid-tier reward at stamp 5, and a headline reward at stamp 10). When a customer redeems an early reward, the card carries on building towards the next one without resetting. The card only resets when the final reward is redeemed. This keeps customers engaged from their very first visit rather than waiting months for a single end-of-card reward.

Yes. All data is transmitted over HTTPS/TLS. Customer data is stored in Google Cloud Firestore with strict security rules. Payments are handled by Stripe (PCI compliant). NFC pods use AES-128 CMAC encryption to prevent tampering and replay attacks.

Any iPhone 7 or newer, and any Android phone with NFC (most phones from the last 5 years). Customers who do not have NFC can use the QR code fallback instead.

No. The NFC pod has no battery and never needs charging. It does not use Bluetooth or Wi-Fi. It just works, always.

We will deactivate the old pod so it can no longer collect stamps. You can then order a replacement from your dashboard, which we will programme and post to you. Your QR code continues to work in the meantime.